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CHAMED Tours Traveler's Guide : FAQs
FAQs
Yes, all our desert camps provide towels, toiletries, and family-friendly tents to ensure your comfort.
Yes, we operate 365 days a year, including during Ramadan except for Aid Adha, 2 days before and 2 days after . Please note that schedules may vary slightly during these periods.
Yes, we offer flexibility in scheduling. You can confirm specific dates during booking or adjust them post-booking, subject to availability.
Yes, you can upgrade your accommodation post-booking, select specific stays, or even book your own camp while we handle the transport.
We offer two types of desert accommodations: Standard traditional Berber-style tents and Luxury tents featuring private bathrooms, climate control, and premium bedding.
We use secure payment gateways to protect your transactions and have a clear cancellation policy for your peace of mind.
Our cancellation policy allows for a full refund if canceled within a specified period before the tour date. Please refer to our terms and conditions for detailed information.
Yes, we provide special rates for group bookings. Contact us for more details.
Our group tours accommodate up to 18 participants per vehicle, while private tours can be arranged for any group size, ensuring a personalized experience.
Chamed Tours specializes in a diverse range of tours, including cultural explorations, desert adventures, mountain treks, and bespoke private tours tailored to your preferences.
Our tours are led by expert guides fluent in English, French, and Spanish. Additional languages may be available upon request.
We offer door-to-door pick-up and drop-off services from accessible points near Riads in the Medina, with ample luggage space available.
You can book your tour through our website, by emailing us at chamedtours@gmail.com,(mailto:chamedtours@gmail.com) or via WhatsApp at +36701449729
Absolutely! We welcome families of all sizes and ages. Our tours are designed to be inclusive, with no minimum participant requirement and guaranteed daily departures.
The Ourika Valley, located 60-70km from Marrakech, offers a lush escape in the Atlas Mountains. Enjoy waterfalls, Berber villages, and riverside dining. Comfortable walking shoes are recommended, and the tour is family-friendly.
Our tour packages typically include transportation, accommodation, guided tours, and meals as specified in the itinerary. Additional services can be arranged upon request.
Yes, we offer fully customizable itineraries to suit your preferences and interests. Contact us to discuss your specific requirements.
We accept secure online payments via credit card, bank transfer, and PayPal. Cash payments are also accepted upon arrival for the remaining balance.
Expect a feast! We serve traditional Moroccan cuisine, including fresh tagines, couscous, soups, and fruits. We easily accommodate vegetarians, vegans, and gluten-free diets—just let us know in advance.
Even in summer, temperatures can drop at night. We recommend layers, comfortable walking shoes for the dunes, a hat, sunscreen, and a power bank (though our Luxury camps have charging points). Don’t forget a scarf for the camel trek!
Absolutely. Our camps are staffed 24/7 by experienced local Berbers who know the terrain perfectly. The desert is very peaceful, and the camps are secured and well-maintained.
The Sahara is a place to disconnect, but most camps have decent 4G coverage nearby. Our Luxury camps often provide Wi-Fi in the dining areas, though the connection can vary based on weather conditions.
Not at all! The trek to camp usually takes 45–60 minutes at a sunset pace. If you prefer not to ride a camel, we can arrange a 4x4 transfer to your camp so you don't miss out on the experience.
Yes! Because there is almost zero light pollution in the Sahara, the stargazing is world-class. If the sky is clear, you will have a front-row seat to the Milky Way.
It’s a beautiful journey but a long one. Typically, it takes about 8–9 hours of driving to reach Merzouga, which is why we break up the trip with stops at Ait Ben Haddou and the Dades Valley to ensure you enjoy the scenery comfortably.
It depends on your choice! Our Standard Camps offer shared, clean facilities in the traditional Berber style. Our Luxury Camps feature private en-suite bathrooms with hot showers and flushing toilets inside your tent.
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